Privacy Policy & Data

About this policy

This page explains how personal data submitted to or collected through this website may be processed. It applies to individuals who visit the website, submit consultation enquiries, or make contact through the channels listed here. The practice covered is that of Dr. Serkan Kaya, based in Bahçeşehir, Istanbul, Turkey.

What information may be collected

Information may be collected when you make contact or submit an enquiry. This may include:

• Your name and contact details, such as email address or phone number
• Health data or medical history information you choose to share as part of a consultation enquiry
• Photographs submitted for clinical assessment
• Communication records from WhatsApp, email, or video consultation sessions
• Basic technical information collected automatically by the website, as described below

You are not required to share personal or health information simply by visiting this website. Information is collected only when you choose to make contact.

How information is collected

Information may be collected through the following channels:

• WhatsApp messages sent to the practice number
• Email correspondence sent to the practice address
• Video consultation sessions
• Photographs or clinical documents submitted directly for assessment

Why information is used

Information collected through consultation enquiries is used only for the following purposes:

• To assess whether a consultation or surgical evaluation is appropriate
• To conduct, plan, and follow up consultations and care
• To respond to enquiries and communicate information relevant to the consultation process
• To maintain clinical records where care has been provided

Information is not used for marketing purposes; it is not sold, rented, or shared with third parties for commercial purposes.

How information is stored

Information submitted through this website or through contact channels is stored using appropriate measures designed to reduce the risk of unauthorised access or disclosure. Clinical records relating to patients who have received care are retained in accordance with applicable medical record-keeping requirements in Turkey. Enquiry records from individuals who do not proceed to treatment are not retained indefinitely unless a legitimate administrative or clinical need requires otherwise.

Whether information may be shared

Personal information is not shared with third parties except where operationally necessary for the delivery of care. This may include:

• The clinical facility or anaesthesia team involved in a surgical procedure
• Referring specialists or follow-up providers where the patient has been informed
• Disclosure required by Turkish law or by a competent authority

Outside these circumstances, information is not shared unless explicit consent or an applicable legal requirement provides otherwise.

Your rights

Under applicable data protection law, including Turkey's Law on the Protection of Personal Data (KVKK), you may have the right to:

• Know whether your personal data is being processed
• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of data where it is no longer required for legitimate purposes
• Object to processing in certain circumstances

Requests relating to personal data may be submitted to the contact address below. A response will be provided within the timeframe required by applicable law.

Cookies and analytics

This website may use basic technical cookies necessary for site function. No advertising cookies or third-party advertising tracking pixels are used. If analytics are used to understand website performance, they should be configured to collect only aggregate, non-identifiable information. You may disable cookies through your browser settings without preventing access to the main content of this website.

Contact for privacy requests

For questions or requests relating to this privacy policy or the handling of personal data, please contact: